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Question 1 of 8
1. Question
Playing a radio or TV in the background encourages a patient with a communication problem to talk.
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Question 2 of 8
2. Question
Part of assertive behavior is to maintain good eye contact.
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Question 3 of 8
3. Question
Part of assertive behavior is a tense body posture.
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Question 4 of 8
4. Question
People use non-assertive behaviors when they do not want a confrontation.
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Question 5 of 8
5. Question
A compliment on a job well done is an example of positive feedback.
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Question 6 of 8
6. Question
Pointing out a better way to get a procedure done is constructive criticism.
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Question 7 of 8
7. Question
Non-verbal communication includes words, phrases and sentences.
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Question 8 of 8
8. Question
People usually get angry or afraid when someone uses aggressive communication.
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