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Question 1 of 10
1. Question
Assertive communication is used to meet a goal.
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Question 2 of 10
2. Question
Assertive communication skills should be used in every situation.
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Question 3 of 10
3. Question
Your body language may not agree with your spoken words.
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Question 4 of 10
4. Question
Aggressive communication blames others, and does not take any responsibility for the consequences of that communication.
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Question 5 of 10
5. Question
Eye contact, tone of voice and posture are important components of assertive communication.
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Question 6 of 10
6. Question
Assertive communication uses “I” messages, such as “I want,” “I need” or “I like…”
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Question 7 of 10
7. Question
Role playing means to act out a situation as a practice or rehearsal before engaging in a real life situation.
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Question 8 of 10
8. Question
Assertive communication skills should always be used with patients.
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Question 9 of 10
9. Question
Reflecting is “mirroring back” the emotion or feeling in a person’s message.
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Question 10 of 10
10. Question
Active listening means staying silent while another is speaking.
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